Elevate Healthcare EXPRESS Warranty for Ares Base Model

This is the EXPRESS warranty for Ares Emergency Care Manikin, Base Model (11-81-2737, 11-81-2738)

Description of Services

Level of Support Offered: Express

Scope of Services:

Elevate Healthcare Support and Maintenance Express Services include and cover the following services:

• Unlimited technical phone/ email support
• Unlimited clinical phone/ email support
• Shipment on replacement components of the simulator as described below
• Parts and labor
• Software Updates
• Learning Module Software Updates
• (1) Consumable kit provided to the customer annually at no additional charge

Customer Responsibilities

In order for Elevate Healthcare to provide these Support and Maintenance Services, Customer will:

• Maintain network connectivity when required for the product.
• Designate a point of contact at Customer's premises.
• Carry out the procedures indicated by Elevate Healthcare in answer to queries made by Customer within a reasonable time after such procedures have been communicated to Customer.
• Ensure easy access and availability to the Products by Elevate Healthcare personnel when required.
• Return any defective hardware components, per the instructions of Elevate Healthcare.

On-site repair work is not provided for products covered under an Express level of service.