Elevate Healthcare EXPRESS Warranty for Ares Advanced and Complete Models
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SKU
11-98-1300
This is the EXPRESS warranty for Elevate Healthcare's Ares Advanced/Complete manikin (11-81-2739, 11-81-2741, 11-81-2742, 11-81-2743)
Description of Services
Level of Support Offered: Express
Scope of Services:
Elevate Healthcare Support and Maintenance Express Services include and cover the following services:
- Unlimited technical phone/ email support
- Unlimited clinical phone/ email support
- Shipment on replacement components of the simulator as described below
- Parts and labor
- Software Updates
- Learning Module Software Updates
- One (1) consumable kit provided to the Customer annually at no additional charge
Customer Responsibilities
In order for Elevate Healthcare to provide these Support and Maintenance Services, Customer will:
- Maintain network connectivity when required for the product.
- Designate a point of contact at Customer's premises.
- Carry out the procedures indicated by Elevate Healthcare in answer to queries made by Customer within a reasonable time after such procedures have been communicated to Customer.
- Ensure easy access and availability to the Products by Elevate Healthcare personnel when required.
- Return any defective hardware components, per the instructions of Elevate Healthcare.
On-site repair work is not provided for products covered under an Express level of service.
Part Number | 11-98-1300 |
---|---|
Country of Origin | US |
UNSPSC Category | 81111818 |
Harmonization Code | 9023.00.00.00 |
Mfg# | WAR-ARE13 |
Warranty | No Warranty |
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